Shipping policy
This Shipping Policy describes how orders are processed, shipped and delivered when you purchase from Ghostydabs.com. All orders are shipped with DHL Paket from our European warehouse.
1. Processing Time
Orders are usually processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Regions
We currently ship to:
- Germany (domestic shipping with DHL Paket)
- European countries (international shipping with DHL Paket International)
3. Domestic Shipping (Germany) – DHL Paket
The following shipping rates apply to orders shipped within Germany:
| Order weight | Shipping method | Price (EUR) |
|---|---|---|
| 0kg – 0.8kg | DHL Paket | €6.50 |
| 0.8kg – 2.75kg | DHL Paket | €7.50 |
| 2.75kg – 4.65kg | DHL Paket | €8.50 |
| 4.65kg – 9.5kg | DHL Paket | €10.50 |
| 9.5kg – 19.35kg | DHL Paket | €15.50 |
| 19.35kg – 30.5kg | DHL Paket | €18.50 |
All domestic shipments include tracking. Estimated delivery time within Germany is typically 1–3 business days after dispatch.
4. International Shipping (Europe) – DHL Paket International
The following shipping rates apply to orders shipped to European countries:
| Order weight | Shipping method | Price (EUR) |
|---|---|---|
| 0kg – 0.8kg | DHL Paket International | €16.50 |
| 0.8kg – 4.65kg | DHL Paket International | €21.50 |
| 4.65kg – 9.5kg | DHL Paket International | €27.50 |
| 9.5kg – 19.35kg | DHL Paket International | €38.50 |
| 19.35kg – 30.5kg | DHL Paket International | €51.50 |
All international shipments include tracking. Estimated delivery time within Europe is typically 3–10 business days, depending on the destination country.
5. Customs, Duties & Taxes
Orders shipped within the European Union are generally not subject to customs duties. If your order is shipped outside the EU, your local customs authority may charge import VAT, customs duties or handling fees. These charges are not included in our shipping rates and are the customer’s responsibility.
6. Delivery Issues
If your package is delayed, appears lost or arrives damaged, please contact us as soon as possible at hello@ghostydabs.com and include your order number. We will assist you in initiating a DHL investigation.
7. Incorrect Address / Failed Delivery
Please make sure your shipping address is complete and correct at checkout. If a shipment is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping costs for re-dispatch.
8. Tracking Your Order
All shipments include DHL tracking. Once your order has been dispatched, you will receive a tracking link by email. For any questions, contact us at hello@ghostydabs.com.